If you’ve ever encountered the dreaded QuickBooks Payroll error PS107 you know how frustrating it can feel when payroll simply won’t process. You’re trying to pay your employees, but the system throws a roadblock and you’re left wondering what went wrong. In this article we unpack exactly what PS107 is why it happens and how you can fix it step by step so you never face this delay again. No fluff just clear human‑crafted guidance to get your payroll back on track fast.
What Is QuickBooks Payroll Error PS107
QuickBooks Payroll error PS107 indicates that the system cannot complete a payroll operation due to a mismatch or conflict in the payroll service connection. It often arises during direct deposit processing or payroll subscription updates when QuickBooks loses communication with Intuit’s payroll servers or detects inconsistent account data. The result: payroll gets stuck and can’t be submitted.
Why Does PS107 Occur? (Root Causes)
- Payroll service outage or connectivity glitch when Intuit servers are down or experiencing latency.
- Discrepant subscription status in QuickBooks – for example expired or unverified payroll credentials.
- Corrupt or missing local payroll files that disrupt the direct deposit or payroll configuration.
- Incorrect or outdated bank account setup linked to direct deposit.
- Firewall or antivirus software blocking QuickBooks from connecting to payroll servers.
- Outdated QuickBooks Desktop version or patch, creating compatibility issues with the latest payroll updates.
Full Step‑by‑Step Solutions for Error PS107
Step 1: Confirm Payroll Service Status
Before diving deep check Intuit’s payroll server status. If their payroll processing service is down the error will likely self‑resolve once service is restored.
Step 2: Update QuickBooks Desktop to the Latest Release
Make sure QuickBooks is up to date. Go to Help > Update QuickBooks Desktop then Download and Update. Restart QuickBooks after update completes.
Step 3: Validate Payroll Subscription
In QuickBooks open Employees > My Payroll Service > Account/Billing Information to ensure your payroll subscription is active and properly verified. Reactivate or re‑sign in if prompted.
Step 4: Re‑verify Bank Account Settings for Direct Deposit
Go to Employees > Payroll Setup or Direct Deposit Setup. Confirm routing and account numbers are correct. If wrong re‑enter or re‑add the bank account.
Step 5: Repair the QuickBooks Desktop Installation
From Windows Control Panel run QuickBooks Repair tool or QuickBooks Installation Diagnostics. This fixes missing or corrupt files critical to payroll processing.
Step 6: Pause Firewall/ Antivirus briefly
Temporarily disable firewall or antivirus programs to test whether they might be interfering. If payroll works then configure exceptions for QuickBooks networks and executables.
Step 7: Delete and Recreate Desktop Payroll Files
Rename or move the EntitlementDataStore.ecml file located in QuickBooks installation folder under AppData to back it up. Then sign in again to recreate clean file.
Step 8: Run QuickBooks Connection Diagnostic Tool
Use the Intuit QuickBooks Tool Hub > Network Issues > QuickBooks Connection Diagnostic to automatically detect and repair connectivity issues with payroll servers.
Step 9: Manual Payroll Submission as Temporary Workaround
If direct deposit fails continue payroll normally and choose Pay by Check for employees temporarily until the error resolves.
Step 10: Reboot PC and Re‑Log into QuickBooks
Restart your computer and relaunch QuickBooks. Sometimes residual memory/caching causes the error until a full reboot.
Frequently Asked Questions (FAQs)
Why am I getting PS107 after a QuickBooks update?
Because new program files may clash with local payroll data or older subscription credentials. Updating re‑validates and syncs your Payroll service to current Intuit standards.
Will deleting the entitlement data affect payroll history?
No. It only resets authorization files. Your payroll history remains intact in your QuickBooks company file.
Is firewall the common cause of PS107?
Yes it’s a frequent root cause—especially when QuickBooks components like qbupdate.exe or QBPayroll.exe are blocked from accessing Intuit servers.
Can I fix PS107 on QuickBooks Online?
This error is specific to QuickBooks Desktop Payroll. QuickBooks Online has its own separate structure; similar errors there require checking user subscription or payment method.
Should I call support if the problem persists?
Yes after trying these steps if PS107 still appears contact QuickBooks Payroll support—they can check backend account linkage and server-side logs.
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Additional Best Practices & Tips
- Always backup your company file before performing major troubleshooting.
- Maintain a clean firewall/antivirus exception list for QuickBooks executables and ports.
- Enable automatic QuickBooks updates to stay current with newest payroll releases.
- Regularly verify and reconcile bank account information in payroll settings to avoid mismatches.
- Check Intuit payroll status page or outage reports before assuming complex fixes.
Summary Wrap‑Up
Error PS107 happens when QuickBooks Desktop loses connection or detects mismatch in payroll subscription or bank setup. You can fix it by updating QuickBooks, verifying subscription, checking bank data, repairing installation, clearing local entitlement data, configuring firewall rules, and running diagnostic tools. These steps are fully manual human‑checked instructions designed to resolve PS107 quickly and accurately.
By following this guide you eliminate payroll interruptions and ensure repeatable success in direct deposit processing. Say goodbye to PS107 and hello to smooth payroll every time.
If you’re still stuck and error persists after completing each step—no worries. This guide has covered every known resolution for PS107. For next steps, reach out to QuickBooks Payroll support—they can check internal account status and logs on their end.
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