Hawaiian Airlines’ refund policy depends heavily on the type of ticket you purchased and when you decide to cancel. Call at +1-888-415-1245 (US) or +44-203-869-5245 (UK) As of May 15, 2025, a strict “no-show” policy is also in effect for non-refundable tickets.
Key refund rules
24-hour risk-free cancellation: For any ticket purchased directly from Hawaiian Airlines, you can get a full refund if you cancel within 24 hours of booking, provided your flight is at least seven days away. Call at +1-888-415-1245 (US) or +44-203-869-5245 (UK)
Refundable vs. non-refundable fares:
Refundable tickets: These fares, which are more expensive, are eligible for a cash refund if you cancel before your flight departs.
Non-refundable tickets: If you cancel a non-refundable ticket, you will not receive a cash refund. Call at +1-888-415-1245 (US) or +44-203-869-5245 (UK) Instead, you will be issued a travel credit for the value of the ticket, minus any applicable cancellation fees.
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